i) Through our website using a partner code ii) Through our affiliate link on your website iii) By calling or emailing us directly at 1876 619-1565 and reservations@vipattractions.com (departure) priority@vipattractions.com for (arrival and bundled services) iv) Through a tour operator or Travel Agency

As far in advance of flight confirmation which is the most critical information required to complete a booking. We require a minimum of 48 hours prior to travel for arrival &/or departure.

The arrival service offers a more personalized experience and stronger coordination with immigration and your transportation provider as we try to take care of all the details once you arrive. In fact, when compared to other airports the service costs an average of $125 whereas we charge $50.

No, these rates are different, as follows:Club Mobay & Kingston rates for departure services is $15 per child (2-12 years old)Club Mobay arrival rate is $25 per child; Club Mobay bundled rate is $40 per child (2-12 years old)Club Kingston arrival rate is $15 per child; Club Kingston bundled rate is $30 per child (2-12 years old)(Children under 2 years are complimentary)Prices are subject to change

We accept the following payment methods: Credit cards Visa Card Master Card Discover Card American Express Cards are accepted for bookings made via: -Reservations team at 876-619-1565 or skype 954-837-6290 -Our Ticketing/Receptionists desks located at the airport(We currently do not accept American Express card payment on our website) Cash payments (only at our ticketing/receptionist desks located at the airports) Debit cards (only at our ticketing and receptionist desks located at the airports

For bookings made online, your voucher will be sent to you via email on completion of booking. The voucher will be attached to the email in a PDF format which you must print and bring with you to the airport for validation against services received. For bookings made directly with our reservations department, a confirmation letter will be sent to you via email on completion of booking.

You can send us an email at reservations@vipattractions.com or you can call our customer care team on 1-876-619-1565 for assistance in amending your booking. N.B Please be advised that during peak periods if you cancel it may not be possible to rebook for the flight time you require. In addition all amendments must be sent in 48 hours prior to previously scheduled travel.

We require a minimum of 48 hours prior for arrival & or departure. If cancellations are made before the 48 hours a full refund may be applied. Booking cancellations require assistance from our customer care team, please contact them at reservations@vipattractions.com

We have partnered with several lounge card entities whereby on departures membership card holders are entitled to fast track, lounge access and amenities, this is however based on space availability. On arrival to Sangster International Airport, Priority Pass and Airport Angel card holders may use their membership card for access to our Arrivals lounge only. Please see listing of all our participating lounge membership card partners by visiting: http://clubmobay.com/partners.php

Our amenities include but not limited to the following:ArrivalsEscorted service, which begins upon disembarking from the plane, through an expedited Immigration and Customs process Arrivals lounge with comfortable seating, refreshments, private restroom and changing facilities (Club Mobay Only)Coordinate with ground transportation handlers for transfer service on arrival Including a VIP dedicated parking space for pick upDepartureFast Track access through security and immigrationComplimentary refreshments including fresh fruits, pastries, sandwiches, Jamaican patties, hot soup and sushiJamaican cultural exhibitsUnlimited Wi-Fi and international cable TV'sState-of-the-art Digicel Business Center Wide range of mini spa treatments (subject to a surcharge)Quiet lounge for adults only (Club Mobay) Culturally themed sound proof room children's play room (Club Mobay)Private conference room (Club Kingston)

Club Kingston Departure: 4am-9pmClub Mobay Departure: 6am-10pmClub Mobay Arrival Lounge: 10am-6pm (430pm Winter Time)

Club Mobay:Has a sound proof children's roomHas an Arrival LoungeClub Kingston:Has a Conference Room

The arrival service offers a more personalized experience and stronger coordination with immigration and your transportation provider as we try to take care of all the details once you arrive. In fact, when compared to other airports the service costs an average of $125 whereas we charge $50.

No, but reservation is required.

Both Club Kingston and Club Mobay Offer Mini Spa Treatments at a minimal cost.

Once you have disembarked the aircraft, an agent will be waiting at the end of the ramp with a personalized sign.

Currently Club Kingston is located at the Normal Manley International Airport and Club Mobay at the Donald Sangster's International Airport.

Club Mobay takes into account a personalized and pleasurable start & finish to your trip in the beautiful island of Jamaica. The arrivals lounge is one component of our Meet and Greet service which allows our guests to decompress before continuing to their resort. Our personalized Meet and Greet service commences from the passengers disembarking the plane where they will be met by a dedicated professional, assisted with airport forms, receive fast track access through Immigration and Customs in addition to being assisted with luggage retrieval. This expedited service allows each passenger to maximize their time spent in paradise. While waiting for their transfer, guests can utilize our Club Mobay arrival lounge where they can RELAX in comfort and true Jamaican hospitality; CONNECT with complimentary Wi-Fi or DISCOVER the wonders of Jamaica through our culturally-inspired snacks, music, local periodicals, arts and

Due to strict Federal Aviation Administration policies and guidelines, only designated airport officials are permitted to handle checked bags. From a customer service standpoint Club Mobay/Kingston agents are able to assist with the retrieval of our clients bags upon arrival to the island. It is the ultimate responsibility of the guests to monitor their bags and check them in.

At present we do not offer a nanny service. However, we are currently exploring additional options that will offer our little VIP's specialized services within our lounges.

To assure the comfort of our guests with disabilities Club Mobay/Club Kingston was thoughtfully designed to guarantee accessibility. Designed with style and comfort in mind, our departure lounges feature an elevator, roll-in shower, spacious doorways, comfortable seating, tile floors and a bathroom stall with handrails by the toilet.

Upon your arrival, the VIP service experience is personalized and expedited in an effort to maximize our VIP's time in paradise. You are escorted through the Immigration and Customs process, right through to our arrivals lounge to await your transportation, getting your vacation off to a great start. On your departure however, to ensure you have a lasting impression of our island, we afford our guests the opportunity to browse and shop at their leisure in the airport's main departure terminal, therefore an escort service is subject to your request.

Club Kingston Departure- 4am-9pmClub Mobay Departure- 6am-10pmClub Mobay Arrival Lounge - 10am-6pm

Currently Club Kingston has no arrival lounge & 2 at Club Mobay

Currently Club Kingston has one departure lounge & 3 at Club Mobay (Lignum Vitae, Blue Mahoe and Doctor Bird) with 3 extensions within the Lignum Vitae Room.

The ticket is valid for the day of travel, however, airport policy dictates that one normally waits a maximum of 3 hours before flight departure. As a result, a seat is blocked to cover that time frame.

The tickets are valid for the originally booked travel date per the flight itinerary If the flight was rescheduled and lounge ticket not used on the original day of intent, the lounge access is based on availability.

As a courtesy of appreciation for our clients patronage, dependent on space availability and the length of the delay, a time extension might be honored with the understanding that confirmed passengers with designated seat allotments are NOT impacted.

CLUB MOBAY:Departure: $30 per adult when pre-booked ($35 at the airport) and $15 per child (2-12 years) Arrival: $50 per adult and $25 per child (2-12 years)Bundled Arrival and Departure service: $80 per adult and $40 per child (2-12 years)(Children under 2 years complimentary)CLUB KINGSTON:Departure: $25 per adult and $15 per child (2-12 years)Arrival: $25 per adult and $15 per child (2-12 years)Bundled Arrival and Departure Service: $50 per adult and $30 per child (2-12 years) (Children under 2 years complimentary)

If you require the use of a wheelchair please be advised that VIP Attractions - Club Mobay/Club Kingston does not provide this service. In order to pre-book the use of a wheelchair you will need to contact your airline of travel.

VIP Attractions, which operates Club Mobay and Club Kingston was established in 2011

CLUB MOBAY:Departure: $30 per adult ($35 at the airport) and $15 per child (2-12 years) Arrival: $50 per adult and $25 per child (2-12 years)Bundled Arrival and Departure service: $80 per adult and $40 per child (2-12 years)(Children under 2 years complimentary)CLUB KINGSTON:Departure: $25 per adult and $15 per child (2-12 years) Arrival: $25 per adult and $15 per child (2-12 years)Bundled Arrival and Departure Service: $50 per adult and $30 per child (2-12 years) (Children under 2 years complimentary)Prices are subject to change

No, these rates are different, as follows: Club Mobay & Kingston rates for departure services is $15 per child (2-12 years old)Club Mobay arrival rate is $25 per child; Club Mobay bundled rate is $40 per child (2-12 years old)Club Kingston arrival rate is $15 per child; Club Kingston bundled rate is $30 per child (2-12 years old)(Children under 2 years are complimentary)Prices are subject to change

No, but reservation is required.

Both Club Kingston and Club Mobay Offer Mini Spa Treatments at a minimal cost.

Prices range from US$15 - $110.50 depending on the service/product selected and length of time the service is requiredSim Card PurchasesTablets RentalsPhone Rentals & Data PlansMiFi Rentals

The official currency of Jamaica is the Jamaican dollar. However, United States dollars (US) are accepted at most hotels, resorts, spas, gift shops, tour desks, and other shops frequented by travellers . Otherwise, visitors may change currency at Foreign Exchange Cambios (conveniently located in both the Arrival and Departure Halls at the airports) and or Banks. Also, many shops will accept foreign currency, but the rate of exchange is subject to the discretion of the vendor

While tipping is not mandatory, tipping practices can vary depending upon the service received and is left up to the sole discretion of the guest experience.

For assistance with luggage handling it is recommended that you travel with small notes to tip Red Cap Porters at the airport; the current standard rate is US$1 per bag.

Yes, check-in with the airline is required. Club Mobay/Kingston's services do not include airline check-in. After our guests have successfully completed their respective airline check-in, we invite them to proceed to the Club Mobay/Kingston Fast Track where the VIP Departure Lounge Experience begins.